A cancellation fee will be
assessed if a cancellation occurs after the package has been accepted but
before the shipment occurs. The fee also applies if cancellation results from a
pickup exception in which no packages were picked up and the pickup is not rescheduled.
Packages refused by the Consignee, or which are undeliverable for any reason,
will be returned to the Shipper at Shipper’s expense, including, but not
limited to, forwarding costs, return transportation charges, and all other
applicable Charges, duties, and taxes. Such Charges will be calculated as a
newly-initiated Shipment between the original delivery address and the return
address, and will include (but not be limited to) all applicable surcharges.
All original Charges will continue to apply as if the package were delivered to
the original delivery address. Undeliverable international Shipments returned
to the Shipper also are subject to an undeliverable Shipment surcharge set
forth in the effective dotBleu Rates.
dotBleu reserves the right to dispose of packages as it deems fit,
after retention of the Shipment for a reasonable period of time as determined,
not to exceed 30 days, if the package is refused by the Consignee or for any
other reason cannot be delivered, and the return of the Package is refused by The shipper or the Package cannot otherwise be returned to the Shipper for any
reason. dotBleu’s right to dispose of a package includes, but is not limited
to, situations where dotBleu determines in its sole and unlimited discretion
that it is unsafe or economically or operationally impracticable to provide
delivery or return service. The Shipper or Consignee’s sole recourse in such
circumstances shall be in accordance with and subject to settling via arbitration.
will not be obligated to refund or credit your charges if:
1. We provide
you with proof of timely completion of the delivery option, consisting of the
date and time of delivery and, if applicable, the name of the person who signed
for the shipment, or service-exception information reflecting that the failure
to provide the delivery option resulted from circumstances beyond our control.
shipment was undeliverable as described in the Undeliverable Shipments sections
An undeliverable shipment
is one that cannot be delivered for reasons that include,
but are not limited to,
any of the following:
• The recipient refuses
to pay for a bill-recipient shipment.
• The recipient of a Hold
at Location shipment cannot be contacted or the recipient
fails to retrieve the
• The recipient refuses
to accept the shipment prior to, during or after delivery.
• The recipient’s
delivery address cannot be located.
• The shipment was addressed
to an area not served by dotBleu.
• The shipment’s contents
or packaging are damaged to the point that rewrapping
is not possible.
• The shipment would
likely cause damage or delay to other shipments or property
or injury to personnel.
• The shipment contains
• The recipient’s place
of business is closed.
• No appropriate person
was available to accept the shipment at a delivery location
on the initial delivery
attempt or reattempts.
• The shipment was
To qualify for
a refund, you must notify us of a delivery option failure and request a refund
of your charges in compliance with the conditions listed below. If you do not
comply with these conditions, you are not entitled to receive a refund and
cannot recover compensation for a delivery option failure in any lawsuit.
1. You may
request a refund of charges due to a delivery option failure by submitting your
request through firstname.lastname@example.org
notification of a delivery option failure must include the dotBleu tracking
number; and the last 4 digits of the credit card used to pay for the delivery
requests for refund or credit of charges must be received within 30 calendar
days from the ship date.