FAQ

1) When will my shipment arrive?

This is dependent on the services requested and the final destination. There are additional factors that can impact the arrival time, such as:

Pick-up/Drop-off Times – The time your shipment is handed over to dotBleu is a key factor in the final delivery

International Time Zones – Hours of business operations in delivering areas

Weekends - Transit times listed on this site are calculated in business days, so you will need to account for weekend days, if applicable. Weekends may differ by country. For example, many Muslim countries are open for business on Saturdays and Sundays but are closed on Fridays.

Holidays - Every country celebrates different holidays. If your shipment arrives on a holiday, dotBleu may not be able to deliver the shipment until the next business day.

2) Are transit times always met?

We do our best to meet out transit times. However, this is not always guaranteed and could be impacted by factors including holidays, weekends, and weather conditions

3) How can I track my package?

dotBleu provides information on your package as it moves to its final destination.

https://www.dotbleu.com/track-package

4) How do I contact dotBleu?

You can contact dotBleu via email or telephone. Visit the dotBleu contact page for more information:

https://www.dotbleu.com/contact-us

5) Does dotBleu deliver to P.O. Box or Military addresses?

Although dotBleu does not deliver to PO Box or Military addresses, you may request the package be held for pick up. The receiver will be able to pickup the package at the local dotBleu office.

6) What payment methods can I use with dotBleu?

dotBleu accepts all major credit cards, including Visa, MasterCard, American Express, Discover. ID verification is required for all credit card payments. dotBleu also accept Venmo, CashApp, Paypal, and cash payments.